Question 1

How long does delivery take in the UAE?

Accepted Answer

Orders placed before 2pm ship the same day. Dubai and Abu Dhabi arrive within 1–2 working days; other emirates within 2–4. Al Ain orders can be collected from the Sanctuary.

Question 2

Is shipping free?

Accepted Answer

Delivery is free on all orders over 200 AED across the UAE. Below that, a flat 25 AED courier fee applies at checkout.

Question 3

How do I track my order?

Accepted Answer

A tracking link is emailed and sent by WhatsApp as soon as your order leaves Al Ain. You can follow it door to door.

Question 4

Can you gift-wrap and add a note?

Accepted Answer

Yes — choose gift wrap at checkout and add a handwritten card with your message, free of charge.

Question 5

What is your return policy?

Accepted Answer

Unopened items can be returned within 14 days of delivery for a full refund. Teaware and gift boxes included — tea must stay sealed.

Question 6

What if my order arrives damaged?

Accepted Answer

Photograph the parcel and message us on WhatsApp within 48 hours. We replace or refund immediately — no return needed.

Question 7

How long do refunds take?

Accepted Answer

Refunds are issued to the original payment method within 5–7 working days of approval. Tabby refunds follow the same window.

Question 8

How should I store tea in the UAE heat?

Accepted Answer

In an airtight, opaque tin at stable room temperature — never the fridge. Buy in 100–250g lots you finish within eight weeks.

Question 9

What water temperature should I use?

Accepted Answer

Green and white teas want 70–80°C; black tea 90–95°C; matcha 75–80°C, whisked — never boiled.

Question 10

How much caffeine is in your teas?

Accepted Answer

Black tea carries the most at 40–70mg per cup, green about half, and matcha a slower curve thanks to L-theanine.

Question 11

Tea bags or loose leaf?

Accepted Answer

Loose leaf unfurls fully and tastes deeper; our pyramid bags hold the same whole leaf for convenience.

Question 12

Can I pause or cancel my membership?

Accepted Answer

Anytime, from your account or with one WhatsApp message. Pauses hold your pricing; cancellations stop at the next billing date.

Question 13

What's in each box?

Accepted Answer

Two curated teas from a new origin each month, brewing cards, and a free teapot with your first box.

Question 14

Can I gift a membership?

Accepted Answer

Yes — gift memberships run 3 or 6 months, start with a hand-written card, and never auto-renew.

Questions, Answered

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