We aim to deliver high-quality products and a smooth shopping experience. This policy outlines your rights and our obligations in accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020).

1. Return Eligibility

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, the item must be unused, in its original packaging, and in resell able condition.

Returns are accepted for:

  • Incorrect or defective items
  • Items damaged during delivery
  • Items significantly different from their online description

Returns will not be accepted for:

  • Items that have been used, washed, or altered
  • Personal care items, hygiene products, or consumables
  • Customized, made-to-order, or clearance sale items

2. Return Procedure
To initiate a return, please contact our Customer Support team at info@houseofrukn.com within 7 days of receiving your order.
Please include:
• Your Order Number
• The Product Name
• A brief reason for the return
• Photos (if the item is defective or damaged)
Once your request is reviewed and approved, our team will provide you with the return instructions and location.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or wrong item.

3. Refunds
• Upon receiving and inspecting the returned product, we will notify you about the refund status.
• If approved, refunds will be processed within 7–14 business days to your original payment method.
• Shipping and handling fees are non-refundable unless the return is due to our error.
If your refund is delayed, we recommend checking with your bank, as processing times may vary depending on your payment provider.

4. Exchanges

We offer exchanges only for defective, damaged, or incorrect items.
To request an exchange, please contact info@houseofrukn.com within 7 days of receiving your order. Once approved, we will arrange a replacement shipment.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with relevant details and photos. We will arrange a replacement or full refund at no additional cost.

6. Legal Compliance
All returns and refunds are handled in accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020), which ensures fair treatment and customer rights for online purchases made within the UAE.
7. Contact Us
If you have any questions or concerns about your return or refund, please contact us: 📧 info@houseofrukn.com 🌐 www.houseofrukn.com